Introduction to personalizing and continually improving the customer journey

Note

Note

Overview

In lesson 2, we’ll outline how to personalize and continually improve the customer journey so you can improve satisfaction and build lasting loyalty.

Instructor

Léonie Brown
XM Scientist, Qualtrics

Léonie Brown is an XM Scientist at Qualtrics, specializing in customer experience, research methodologies, and modernizing the contact center. She’s worked with 100's of brands to design, implement and optimize their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.

Resources