Putting it into practice

Note

Note

Overview

In this section, we’ll outline the steps you should take as you seek to orchestrate and optimize the journey for your customers.

Instructor

Léonie Brown
XM Scientist, Qualtrics

Léonie Brown is an XM Scientist at Qualtrics, specializing in customer experience, research methodologies, and modernizing the contact center. She’s worked with 100's of brands to design, implement and optimize their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.

Resources