Building a customer-centric culture focused on taking action

Note

Note

Overview

Learn why stakeholder buy-in is so important and what you can accomplish if you obtain it.

Instructor

Koren Stucki
Global Lead, Strategic Consulting for XM Discover, Qualtrics

Koren leads Strategic Consulting for XM Discover at Qualtrics and helps clients take a programmatic, enterprise approach to drive continuous improvement. She has extensive experience in service innovation, customer experience, and voice of the customer and employee programs. She has built organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to companies across industries.

Resources