Learn what journey optimization and orchestration mean and their role in improving the customer journey.
Instructor
Léonie Brown XM Scientist, Qualtrics
Léonie Brown is an XM Scientist at Qualtrics, specializing in customer experience, research methodologies, and modernizing the contact center. She’s worked with 100's of brands to design, implement and optimize their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.