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Overview
With executive buy-in being critical to any successful journey mapping effort, actually obtaining it is of paramount importance. This section will outline the steps to achieve exactly that.
Instructor
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Koren Stucki
Global Lead, Strategic Consulting for XM Discover, Qualtrics
Koren leads Strategic Consulting for XM Discover at Qualtrics and helps clients take a programmatic, enterprise approach to drive continuous improvement. She has extensive experience in service innovation, customer experience, and voice of the customer and employee programs. She has built organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to companies across industries.
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Resources
