Congratulations! You completed the course

Note

Note

Overview

It’s been fun! Now it’s time to take what you’ve learned and get to work. And remember, you can come back to this course at any time. 

If you want to chat to an expert about the customer journey for your business, we’d be happy to talk.

Instructor

Léonie Brown
XM Scientist, Qualtrics

Léonie Brown is an XM Scientist at Qualtrics, specializing in customer experience, research methodologies, and modernizing the contact center. She’s worked with 100's of brands to design, implement and optimize their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.

Resources

If you’re hungry for more, we’ve got you covered! Below you’ll find heaps of content that will help you on your way.