Introduction to maximizing success with customer experience analytics

Note

Note

Overview

In lesson 3, you’ll learn what building blocks are needed to create a data-led CX program.

Instructor

Koren Stucki
Global Lead, Strategic Consulting for XM Discover, Qualtrics

Koren leads Strategic Consulting for XM Discover at Qualtrics and helps clients take a programmatic, enterprise approach to drive continuous improvement. She has extensive experience in service innovation, customer experience, and voice of the customer and employee programs. She has built organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to companies across industries.

Resources